1. Acceptance of Terms
By registering for, accessing, or using any service provided by Ponvalam Private Limited ("Ponvalam", "we", "us", or "our"), you ("User", "you", or "your") agree to comply with and be legally bound by these Terms and Conditions. If you do not agree to these terms, you must not use our services.
These Terms and Conditions constitute a legally binding agreement between you and Ponvalam Private Limited, registered at Innov8 Mantri 5th Floor, Devarabisnahalli, Outer Ring Road - Bellandur, Bengaluru, Karnataka - 560103.
2. Eligibility
To use Ponvalam's services, you must:
- Be at least 18 years of age.
- Be an Indian resident with a valid PAN card and Aadhaar number.
- Have a valid bank account or UPI handle for payment processing.
- Successfully complete our mandatory KYC verification process.
- Not be a person or entity listed on any government sanction list.
- Not be insolvent, bankrupt, or subject to any court order restricting financial transactions.
3. Account Registration & Security
You are responsible for:
- Providing accurate, complete, and current information during registration and keeping it updated.
- Maintaining the confidentiality of your account credentials, including password and OTPs.
- All activities that occur under your account, whether authorised by you or not.
- Notifying Ponvalam immediately of any unauthorised account access at support@ponvalam.com.
Ponvalam will never ask for your password or full OTP via phone or email. Sharing account credentials with third parties is prohibited and may result in immediate account suspension.
4. Nature of Services
Ponvalam provides a digital platform enabling users to:
- Purchase physical gold (99.5%+ purity) at live market-linked prices through systematic savings schemes.
- Store accumulated gold in insured, segregated custodial vaults operated by licensed third parties.
- Track gold holdings in grams and their current market value in real time.
- Redeem accumulated gold as physical jewellery, coins, or bars at maturity through authorised channels.
Ponvalam is a savings and redemption platform and does not provide financial advice, investment advisory services, or guarantee returns. Gold prices are subject to market fluctuations beyond our control.
5. Scheme-Specific Terms
Each gold savings scheme offered by Ponvalam has specific terms including:
- Tenure: Minimum and maximum duration of the scheme as specified at enrolment.
- Minimum Contribution: The minimum monthly payment required to keep the scheme active.
- Bonus Terms: Any promotional bonuses (e.g., bonus gold on 12th instalment) are subject to scheme-specific conditions and are not guaranteed for modified schemes.
- Early Closure: Closure before the minimum tenure attracts an early exit fee as detailed in the specific scheme agreement. Bonus credits will be forfeited.
- Grace Period: A 7-day grace period applies for missed payments. Schemes not paid within the grace period may be suspended.
Specific scheme terms are provided at the time of enrolment and should be read carefully before subscribing.
6. Payments & Deductions
- Standard Deductions: A 10% deduction applies to all returns/payouts. This fee covers GST and Convenience fee.
- Scheme 4 Specifics: Returns are provided in the form of gold. The final payout includes an 88% total gain (8% × 11 months) added to the capital, subject to a minimum 10% deduction for GST and making charges.
- Payout Processing: All gains are credited to members only after the mandatory processing fees have been applied.
- All payments are processed in Indian Rupees (INR) through RBI-regulated payment gateways.
- Gold is purchased at the prevailing live market rate at the exact time of successful payment processing.
- Failed payments due to insufficient funds, bank errors, or network issues do not guarantee price locks.
7. Redemption Terms
- Redemption is available upon completion of the minimum scheme tenure and full payment of all instalments.
- Customers may choose to redeem as jewellery (subject to making charges unless waived by the scheme), physical gold coins/bars, or continue holding digitally.
- Delivery of physical gold is subject to KYC verification, logistics availability, and may take 7–21 business days depending on location and gold form.
- Jewellery designs are subject to availability from authorised partner jewellers. Custom designs may require additional lead time.
- All physical gold is delivered with appropriate hallmarking certificates and purity assay reports.
8. Prohibited Activities
Users must not:
- Use the platform for money laundering, terrorist financing, or any activity prohibited by Indian or international law.
- Provide false or misleading information during registration or KYC.
- Use automated tools, bots, or scripts to interact with the platform.
- Attempt to hack, reverse engineer, or interfere with the platform's security systems.
- Create multiple accounts to circumvent account limits or exploit promotional offers.
- Resell, transfer, or assign scheme rights to third parties without prior written consent.
Violation of these prohibitions may result in immediate account suspension, legal action, and reporting to relevant authorities.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Ponvalam's total liability to any user shall not exceed the total amount paid by that user in the 12 months preceding the claim.
- Ponvalam is not liable for losses arising from gold price fluctuations, market conditions, or force majeure events including natural disasters, government actions, or network outages.
- Ponvalam is not responsible for losses due to user's own actions including sharing credentials or providing incorrect bank details.
- We provide our services "as is" without warranties of any kind, express or implied, beyond those required by law.
10. Account Termination
Ponvalam reserves the right to suspend or terminate your account with or without prior notice if:
- You violate any provision of these Terms and Conditions.
- We suspect fraudulent, abusive, or illegal activity.
- Required by law, court order, or regulatory directive.
- You fail to maintain minimum scheme payment requirements for an extended period.
Upon termination, all pending gold balances will be redeemed or settled as per applicable scheme terms after deducting any applicable charges and taxes.
11. Amendments to Terms
Ponvalam reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via email or prominent website notice at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account before the effective date.
12. Incentive & Commission Policy
- Direct Sharing: 10% Per Transaction
- Team Sharing: 5% Tier 2 Volume
- Payout Ceiling: ₹50,000 Per Day
- Account Capping: 10x Of Purchase Value
13. Re-Topup & Repurchase Policy
To ensure the long-term sustainability of the ecosystem and provide a continuous earning platform for all members, the following rules regarding the 10x Capping and Repurchase process apply:
- The 10x Earning Limit: Every purchase carries a maximum earning potential of 1,000% (10 times) the initial purchase value. This includes both Direct Sharing and Team Sharing Bonuses.
- Upon reaching 100% (10x) of the capping limit, the account status will change to "Pending Repurchase."
- Any further commissions generated from the team or direct sharing will not be credited to the wallet until a successful Re-purchase is completed. These missed commissions are non-refundable.
- The Re-purchase must be equal to or greater than the previous purchase amount. Upon successful payment, a new 10x earning cycle is immediately activated.