PRIVATE LIMITED
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Whether you are looking to start savings, confirm vault status, or inquire about wholesale bulk gold pricing, we are here.

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Experience the Ponvalam difference in person. Our expert team is ready to assist you with all your gold requirements — buying, selling, loans, or exchange.

Head Office

Innov8 Mantri 5th Floor, Devarabisnahalli
Outer Ring Road - Bellandur,
Bengaluru, Karnataka - 560103

Phone Helpline

+91 98765 43210

Email Support

support@ponvalam.com

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Support & FAQ

Frequently Asked Questions

Ponvalam is a digital gold savings and investment platform that allows users to accumulate gold through disciplined monthly contributions and redeem the value as jewellery or continue holding it digitally.

Simply register on our web or mobile portal, upload your basic ID for KYC verification, select an investment scheme that aligns with your financial goals, and set up simple UPI payments to start saving.

Yes. Every gram of digital gold you buy is backed by physical gold of 99.9% purity stored in highly secure, fully insured vaults. All transactions comply with RBI-compliant standards and KYC checks.

Early redemption rules apply depending on the specific savings scheme chosen. You can view plan terms inside your dashboard or contact our support team.

At maturity, you can convert your digital gold into physical jewellery at any of our authorized partner boutiques or request physical gold coins/bars delivered securely to your doorstep.

Yes, KYC verification is mandatory for all members to ensure absolute traceability, safety, and compliance with anti-money laundering regulations.

Yes, plans can be adjusted or upgraded. Please check the "Savings Plan" section inside your user dashboard for adjustment options.

Our helpdesk is reachable via phone (+91 98765 43210) or email (support@ponvalam.com) during working hours (Monday to Saturday, 9:00 AM to 7:00 PM).

You can start your digital gold investment with a contribution as low as ₹100.

Your contributions are converted to gold weight in grams immediately at the live, prevailing market rate at the exact time of transaction.