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Privacy Policy

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Privacy Policy

Effective Date: [Insert Date]

Ponvalam (“we”, “our”, “us”) is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our website, mobile applications, and related services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, mobile number, email address, date of birth.
  • KYC Information: Aadhaar, PAN, identity documents, address proof.
  • Financial Information: Payment transaction details, bank references (no card data is stored).
  • Technical Information: IP address, device type, browser details, app usage logs.

2. How We Use Your Information

  • Account creation and identity verification.
  • Processing transactions and providing services.
  • Regulatory compliance including KYC obligations.
  • Improving user experience and platform functionality.
  • Sending important updates, notifications, and service-related communication.

3. Data Security

We implement industry-standard encryption, secure servers, and strict access controls to protect your personal and financial information from unauthorized access, misuse, or disclosure.

4. Information Sharing

We do not sell or rent your personal data. Information may be shared only with:

  • RBI-authorised payment gateway providers.
  • Government or regulatory authorities when legally required.
  • Technology service providers strictly for operational purposes under confidentiality agreements.

5. Data Retention

Your data is retained only for as long as necessary to fulfil legal, regulatory, and operational requirements.

6. User Rights

You may request access, correction, or deletion of your personal data by contacting our support team, subject to applicable legal obligations.

7. Cookies and Tracking

We may use cookies or similar technologies to enhance website performance, analyse traffic patterns, and improve user experience.

8. Changes to Privacy Policy

Ponvalam reserves the right to modify this Privacy Policy at any time. Updated policies will be published on this page with revised effective dates.

9. Contact Us

For privacy-related concerns or data requests, please contact:
Email: support@ponvalam.com
Address: [Company Address]

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